General Terms and Conditions
Last updated: September 1, 2026
These Terms and Conditions apply to the services of AUVEQ B.V., located at Charles Stulemeijerweg 16, 5026 RT Tilburg and registered with the Chamber of Commerce under number 42069732, hereinafter: “AUVEQ”, “we”, “us” or “our”.
By creating an account or subscribing to a paid membership, the User expressly agrees to these terms. The terms will be made available before the conclusion of the agreement in a way that allows the User to save and consult them later.
Mandatory consumer rights are not limited by these terms.
ARTICLE 1 — DEFINITIONS
User: a natural person of 18 years or older who primarily uses AUVEQ for purposes outside their trade, business, craft, or professional activity.
Explore: the free membership allowing a maximum of three Requests per account.
Selected: the paid membership allowing unlimited use of Recommend and Check within normal personal use.
Request: one individual Recommend or Check for which AUVEQ provides a substantive outcome. Normal clarifications or follow-up questions about the same Request do not automatically count as a new Request. A technically failed Request without a usable outcome is not consumed.
Recommend: the function by which AUVEQ selects a suitable restaurant, hospitality, hotel, or accommodation option based on the User’s wishes and provides alternatives where possible.
Check: the function by which AUVEQ assesses how well a Location found by the User fits their Request.
Quick Check: an assessment of a Location that has not yet been fully investigated by AUVEQ and is based on available external information.
Location: a restaurant, hospitality establishment, hotel, or accommodation that is assessed, recommended, or discussed by AUVEQ.
Partner: a Location with which AUVEQ has a commercial or other business collaboration.
External provider: the party that provides the actual restaurant, hotel, accommodation, or other external service to the User.
ARTICLE 2 — AUVEQ'S SERVICE
AUVEQ helps Users find and review places to eat, drink, or stay.
AUVEQ can, among other things, take into account location, budget, atmosphere, occasion, company, cuisine, dietary requirements, allergies, pets, accessibility, facilities, and other specified preferences.
AUVEQ does not provide the actual restaurant, hotel, or accommodation service itself, unless expressly stated otherwise.
Recommendations support the User's choice. The final choice remains with the User.
ARTICLE 3 — RECOMMEND
With Recommend, AUVEQ compares the Request with available information about relevant Locations.
AUVEQ aims to:
- provide one best match; and
- where possible, show two suitable alternatives.
If insufficient suitable options are available, AUVEQ may show fewer alternatives.
A recommendation is a substantive assessment based on available information and the specified preferences. AUVEQ does not guarantee that every User will subjectively experience a recommended Location as the best choice.
ARTICLE 4 — CHECK AND QUICK CHECK
With Check, a User can have a self-found Location assessed.
AUVEQ can indicate:
- how well the Location matches the Request;
- why it seems or does not seem suitable;
- which relevant points of attention exist; and
- whether AUVEQ knows a better fitting option.
If a Location has not yet been fully investigated, AUVEQ can perform a Quick Check based on, for example, websites, booking and reservation platforms, public company information, reviews, and location data.
AUVEQ clarifies when an assessment is a Quick Check.
A Quick Check is based on the information available at that time and may be less comprehensive than a more extensive AUVEQ assessment.
ARTICLE 5 — HOW SELECTIONS ARE MADE
AUVEQ may take into account, among other things:
- the User's wishes;
- suitability for the occasion;
- relevant quality information;
- practical features;
- location and price level;
- availability;
- AUVEQ data; and
- current external information.
The match with the User's Request is paramount.
A commercial relationship or compensation from a Location does not in itself increase its substantive suitability within Recommend.
When the visibility of a result is promoted for a fee, this will be clearly identifiable as an advertisement, ad, or sponsored placement.
ARTICLE 6 — EXPLORE AND SELECTED
Explore grants the right to a maximum of three Requests per account in total.
Selected provides access to unlimited Recommend and Check for normal personal use.
Unlimited use does not include hidden numerical limits for normal personal use. Not permitted are, among others:
- automated mass usage;
- scraping;
- systematic database extraction;
- commercial resale;
- commercial account sharing;
- intentional overloading; and
- other obvious misuse.
Selected may also include additional support for special or last-minute Requests when AUVEQ offers that option.
ARTICLE 7 — PRICE AND PAYMENT
The current price, payment frequency, and main features of Selected will be clearly displayed before subscription.
All consumer prices include applicable VAT and other mandatory costs, unless a cost item by its nature cannot be calculated in advance and this is clearly stated beforehand.
AUVEQ may use external payment providers for payments, including Stripe.
Costs of restaurants, hotels, accommodations, and other external providers are not part of the AUVEQ membership, unless expressly stated otherwise.
In case of payment default, a consumer will first be given the legally required opportunity to pay before statutory extrajudicial collection costs can be incurred.
Nothing in these terms limits the legal right to dispute an incorrect or unauthorized payment.
ARTICLE 8 — CONCLUSION OF THE AGREEMENT
Before subscribing to Selected, the main features of the service, total price, payment frequency, duration, method of cancellation, and the right of withdrawal will be clearly displayed.
A paid membership is concluded when the User accepts the offer, the payment or payment authorization is successfully processed, and AUVEQ electronically confirms the agreement.
During the final order action, it will be unambiguously clear that subscribing to Selected entails a payment obligation.
AUVEQ provides the legally required information and confirmation of the agreement on a durable medium, for example, by email.
An obvious writing, system, or pricing error from which a consumer could not reasonably derive confidence does not bind AUVEQ. AUVEQ will inform the consumer about this as soon as possible and will refund any amounts already received if no agreement is concluded.
ARTICLE 9 — TERM AND CANCELLATION
Selected is offered as an agreement for an indefinite period with monthly payment periods, unless expressly stated otherwise in the offer.
The subscription price is charged monthly.
The User can cancel Selected at any time online via their account or another easily accessible digital cancellation option provided by AUVEQ.
After cancellation, Selected remains available until the end of the already paid period. After that, no new periodic payment will take place.
AUVEQ confirms the cancellation electronically.
Further statutory cancellation rights remain fully applicable.
ARTICLE 10 — COOLING-OFF PERIOD AND WITHDRAWAL
A consumer who subscribes to Selected online generally has the right to withdraw from the agreement within fourteen days without stating reasons. For an agreement for the provision of services, this period is calculated from the conclusion of the agreement.
The consumer can withdraw:
- via AUVEQ's online withdrawal function;
- using the statutory model withdrawal form;
- by email; or
- by any other unambiguous statement indicating that they wish to withdraw from the agreement.
The use of the model form is not mandatory.
During the applicable cooling-off period, AUVEQ offers a clearly visible and easily accessible online withdrawal function for online concluded agreements. The consumer is informed about its existence and location before concluding the agreement. After use, the consumer receives an electronic confirmation without undue delay, which can be saved.
If the consumer wishes for Selected to be performed during the cooling-off period, AUVEQ will explicitly request permission for performance to begin during this period beforehand.
If the consumer withdraws after performance has begun during the cooling-off period at their express request, a proportional fee may be due for the portion of the service performed up to the time of withdrawal, only to the extent permitted by law.
After a valid withdrawal, AUVEQ will refund the amounts due without delay and no later than within fourteen days after receiving the withdrawal, using the same payment method as used for payment, unless the consumer explicitly agrees to another free method of reimbursement.
The model withdrawal form is included as an annex to these terms.
ARTICLE 11 — RESERVATIONS AND EXTERNAL PROVIDERS
AUVEQ may refer the User to a Location, provide information on availability, or offer a reservation or booking link.
AUVEQ does not independently make a legally binding booking on behalf of the User, unless the User has expressly authorized AUVEQ for a specific action.
The agreement for a meal, hotel stay, or other external service is, in principle, concluded directly between the User and the external provider.
A reservation is only final when confirmed by the relevant provider or the reservation platform used.
The User checks essential details such as date, time, number of people, stay dates, price, and cancellation conditions before confirmation.
ARTICLE 12 — AVAILABILITY AND CANCELLATIONS
Availability and actual execution of an external reservation are ultimately determined by the external provider.
AUVEQ cannot guarantee that:
- displayed availability will remain available;
- a fully booked Location will become available again;
- a last-minute request will succeed; or
- an external provider will change, cancel, or refund a booking free of charge.
The agreement with an external provider may be subject to their cancellation, modification, and no-show conditions, provided that these have become legally part of that agreement and have been made known to the User in a timely manner.
AUVEQ does not limit its responsibility for its own errors or obligations hereby.
ARTICLE 13 — ALLERGIES AND ESSENTIAL PREFERENCES
AUVEQ can take into account allergies, dietary requirements, accessibility, pet policy, and other important preferences.
AUVEQ uses information from Locations and other sources for this, but does not provide the actual meal or accommodation.
In case of severe allergies, intolerances, or other health risks, the User must confirm the possibilities directly with the relevant Location before ordering or consumption.
This also applies to other properties that are essential for the User, such as wheelchair accessibility or specific hotel facilities.
An AUVEQ recommendation does not constitute a medical or food safety guarantee.
ARTICLE 14 — CURRENCY, AUTOMATION AND AI
Information about Locations can change, including prices, opening hours, menus, availability, and facilities.
AUVEQ strives to use reliable and relevant information, but information from external sources may change or prove incorrect afterwards.
AUVEQ uses automation and artificial intelligence to, among other things, interpret Requests, process information, and support Recommend, Check, and Quick Check.
When a User communicates directly with an AI-driven assistant, this will be made clear unless it is already evident.
Not every individual answer is checked by an employee beforehand.
ARTICLE 15 — CONFORMITY, UPDATES AND AVAILABILITY
Insofar as Selected qualifies as a digital service, the consumer is entitled to a service that conforms to the agreement.
AUVEQ provides, to the extent legally required, updates including security updates necessary to ensure the digital service conforms to the agreement for the applicable period.
If AUVEQ does not function as the consumer may reasonably expect based on the agreement and the law, the consumer can invoke the legal rights applicable to digital services, including, where applicable, repair or performance, price reduction, or dissolution.
To the extent legally required, repair will take place free of charge, within a reasonable period, and without serious inconvenience to the consumer.
AUVEQ strives for good availability of its website, WhatsApp Assistant, and other systems, but does not guarantee fully uninterrupted or error-free technical operation.
This provision does not limit any statutory rights of the consumer in case of a shortcoming.
ARTICLE 16 — LIABILITY
AUVEQ is responsible for the proper performance of its own obligations.
External providers remain responsible for their own services, including food and beverages, staff, accommodations, reservations, cancellations, and refunds.
AUVEQ does not assume that responsibility by recommending, assessing, or discussing a Location.
AUVEQ is not responsible for changes or inaccuracies in information from third parties that AUVEQ could not reasonably have known or prevented, unless the error or the failure to process it in time can be attributed to AUVEQ.
Nothing in these terms excludes or limits liability insofar as such exclusion or limitation is not permitted by mandatory law.
ARTICLE 17 — USE AND ACCOUNT
AUVEQ is exclusively available to persons 18 years or older.
The User provides correct information where necessary and does not use AUVEQ for fraud, illegal activities, scraping, commercial resale, systematic data collection, or other misuse.
In case of a serious or repeated violation, AUVEQ may proportionally restrict or terminate access.
Unless immediate termination is reasonably necessary, for example due to fraud, a security risk, or serious misuse, the User will first be given a reasonable opportunity to remedy the violation.
If AUVEQ terminates a paid membership for a reason not attributable to the User, the prepaid amount for the unused portion of the subscription period will be refunded proportionally.
ARTICLE 18 — PRICE CHANGES
AUVEQ may change the price of Selected for future payment periods if there is a reasonable ground for doing so, for example, due to:
- inflation;
- changes in taxes or levies;
- demonstrable increase in relevant operating costs;
- substantial expansion or modification of the service; or
- changed costs of necessary external service providers.
A price increase must be reasonable in proportion to the ground on which it is based.
A price change will not be applied retroactively and will not affect an already paid period.
AUVEQ informs existing Users at least 30 days in advance about a price increase.
The User can cancel Selected free of charge before the effective date of the increase.
ARTICLE 19 — CHANGES TO THE DIGITAL SERVICE
AUVEQ may change its digital services during the term if there is a valid reason for doing so, for example, due to:
- technical development;
- security;
- the resolution or prevention of errors;
- amended laws and regulations; or
- necessary changes by essential external service providers.
Changes will be implemented without additional costs, unless the User separately agrees to an additional paid offer.
AUVEQ will clearly inform the User about relevant changes.
If a change to an ongoing paid digital service has more than minor negative consequences for access to or use of the service, AUVEQ will inform the consumer in advance on a durable medium about the nature and timing of the change and about their legal rights.
In such a case, the consumer can terminate the agreement free of charge within the applicable statutory period, unless AUVEQ offers the possibility to continue using the digital service unchanged without additional costs and this continues to comply with the agreement.
Further statutory rights remain applicable.
ARTICLE 20 — AMENDMENT OF THESE TERMS AND CONDITIONS
AUVEQ may amend these terms and conditions for future agreements.
For existing paid agreements, AUVEQ can only unilaterally amend the terms and conditions if there is a sufficiently defined and reasonable ground, for example:
- amended laws or regulations;
- necessary technical or security measures;
- changes necessarily related to an authorized change of service; or
- the correction of an obvious error without the consumer being materially disadvantaged as a result.
Changes will not be applied retroactively.
In the event of a material change, AUVEQ will send the amended terms and conditions to the User before the effective date or make them directly available on a durable medium, so that the User can save the amended terms and conditions and consult them later unchanged.
AUVEQ will clearly inform about the change and its effective date.
If a change materially adversely affects the consumer's position, the consumer can terminate the agreement free of charge before the effective date of that change, unless the change is directly necessary to comply with mandatory laws or regulations and the law does not grant a right of termination in that case.
Further statutory rights remain fully applicable.
ARTICLE 21 — FORCE MAJEURE
AUVEQ is not liable for a temporary failure that is solely due to a circumstance beyond its reasonable control and which it could not reasonably prevent or remedy.
Normal business risks or circumstances that should reasonably be borne by AUVEQ do not count as force majeure.
AUVEQ will try to limit the consequences of force majeure as much as possible.
This provision does not limit any legal right of the consumer to performance, dissolution, price reduction, or refund if that right exists despite the force majeure.
ARTICLE 22 — COMPLAINTS
Complaints about AUVEQ's services can be submitted via:
AUVEQ will confirm receipt and handle a complaint within a reasonable period.
If a substantive response requires more time, AUVEQ will inform the User about this.
Not submitting a complaint immediately does not automatically lead to the loss of statutory rights of the consumer.
Complaints about the actual services of a restaurant, hotel, or other external provider are generally submitted directly to that provider.
ARTICLE 23 — PRIVACY AND INTELLECTUAL PROPERTY
AUVEQ processes personal data in accordance with its Privacy Policy and, where applicable, additional privacy information for the AUVEQ WhatsApp Assistant.
These terms and conditions do not supersede the Privacy Policy.
Intellectual property rights to AUVEQ software, texts, databases, assessment methods, analyses, trademarks, and designs, among others, belong to AUVEQ or its licensors.
Normal personal use of the services is permitted.
Without permission, systematic copying, scraping, database extraction, and commercial exploitation are not permitted, insofar as such a prohibition is allowed by law.
ARTICLE 24 — APPLICABLE LAW AND DISPUTES
Dutch law applies to the agreement with AUVEQ.
For consumers, this choice of law does not prejudice mandatory consumer protection that applies under applicable Dutch, foreign, or European law.
Parties will first attempt to resolve a dispute amicably.
If this is not successful, the dispute can be submitted to the court competent according to law. The consumer is not obliged to submit a dispute exclusively to a court that is not competent according to mandatory consumer law.
If a provision in these terms and conditions proves to be invalid or unenforceable, the remaining provisions will remain in force as much as possible.
In translations, the Dutch version is the original version. A difference between language versions can never be used to limit mandatory rights of a consumer.
ARTICLE 25 — CONTACT DETAILS
AUVEQ B.V.
Charles Stulemeijerweg 16
5026 RT Tilburg
Netherlands
Chamber of Commerce: 42069732
Email: info@auveq.com
Phone: +31 6 25478579
Website: auveq.com